Terms and Privacy Policy.
Last updated: 30 September 2026
These Terms & Privacy Policy govern the use of the 3D Virtual Spaces Ireland Limited website and our services and explain how we collect and use personal information.
1. About Us
3D Virtual Spaces Ireland Limited provides professional 3D image capture, digital twin and related digital services using specialist technology, including the Matterport platform and Matterport Pro3 LiDAR camera.
Company: 3D Virtual Spaces Ireland Limited
Registered in: Ireland
Company Registration No.: 822382
Registered Office:
Website: www.3dvirtualspaces.ie
Email: info@3dvirtualspaces.ie
2. Website Use
This website provides information about our business and services. You may use it for lawful purposes only and must not interfere with its operation, security or intellectual property.We make reasonable efforts to keep information accurate and up to date, but website content is provided for general information and does not constitute a binding quotation or specification.
3. Services and Orders
These Terms & Conditions apply to services provided by 3D Virtual Spaces Ireland Limited unless otherwise agreed in writing.Project-specific details, including the location, services, deliverables, price, capture date, hosting arrangements, cancellation or rescheduling charges and any additional requirements, may be set out in a quotation, order form, booking confirmation, email or other written communication.Once accepted, those project details together with these Terms & Conditions form the agreement between us and the client. Where project-specific terms differ from these general terms, the project-specific terms will take precedence.
4. Pricing and Payment
Project pricing and payment terms will be stated in the relevant quotation, order, invoice or booking confirmation.Additional services, time, travel or other project-specific costs will be agreed with the client where applicable.Unless otherwise agreed in writing, the licence to use final downloadable deliverables described in Section 9 will take effect once all amounts due for the relevant project have been paid.
5. Site Access and Client Responsibilities
The client is responsible for ensuring we have safe and reasonable access to the property at the agreed time and that the space is suitably prepared for capture.The client is responsible for obtaining any permissions necessary for the capture to take place and for identifying any areas that should not be captured.Before capture begins, the client must remove, cover or otherwise protect confidential, sensitive or personal material that should not appear in the resulting imagery, video or 3D virtual space.The client is also responsible for taking appropriate steps to ensure that individuals are not captured without any permission or other lawful basis that may be required. Where practicable, areas being captured should be kept clear of people during the capture process.Unless agreed otherwise, our service does not include cleaning, staging or moving significant furniture, equipment or other items.The client should inform us in advance of any access restrictions, privacy concerns, safety requirements or other circumstances that may affect the capture.
6. Cancellations and Rescheduling
Clients should provide as much notice as reasonably possible when cancelling or rescheduling a confirmed capture.Where a cancellation or rescheduling fee applies, the applicable fee or the basis on which it will be calculated will be set out in the relevant quotation, order or booking confirmation.Nothing in these terms affects any statutory cancellation, cooling-off or other consumer rights that may apply under applicable law.We may reschedule a capture where circumstances outside our reasonable control make it impractical or unsafe to proceed. Where this occurs, we will work with the client to arrange an alternative date.
7. Capture, Measurements and Reshoots
We use professional 3D capture equipment and take reasonable care in producing high-quality digital representations.Results may be affected by lighting, reflective or transparent surfaces, restricted areas, movement, weather and other environmental or technical factors.Measurements generated through 3D capture technology are intended for reference and should not replace a professional or certified survey where certified measurements are required.Where a reshoot is required due to a technical issue attributable to us, we will take reasonable steps to correct it. Additional charges may apply where another capture is required because of site readiness, unavailable access, client-requested changes or circumstances outside our reasonable control.
8. Delivery, Hosting and Availability
Deliverables may include hosted 3D virtual spaces, digital links, embed codes, photographs, video, downloadable files or other digital content depending on the services ordered.Where hosting is required, the applicable hosting period will be specified in the relevant quotation, order or booking confirmation. Hosting is not provided indefinitely unless expressly agreed otherwise.Where hosting is approaching expiry, we will take reasonable steps to notify the client using the contact details available to us and, where continued hosting is available, provide details of the applicable renewal arrangements and cost.If hosting is not renewed, the hosted virtual space may be deactivated or removed after the applicable hosting period has ended.Where technically available and included within the services agreed with the client, downloadable or exportable files may be supplied. Certain files or assets may be available for export from the Matterport platform depending on the relevant Matterport services, features and account arrangements. MatterportThe hosted interactive Matterport experience and certain features or functionality depend on Matterport's platform and may not be capable of being downloaded, exported or reproduced independently of that platform. Matterport's platform and application are subject to Matterport's own services, licensing and technology terms. MatterportThe availability and functionality of hosted content may also depend on Matterport or other third-party platforms and services outside our reasonable control.
9. Ownership, Intellectual Property and Use of Deliverables
Unless otherwise agreed in writing, 3D Virtual Spaces Ireland Limited retains ownership of the intellectual property rights in the materials and content created by us in providing the services, including our underlying project materials, subject to any rights belonging to the client or to third-party technology providers.Once all amounts due for the relevant project have been paid, the client is granted a non-exclusive, perpetual licence to use the final downloadable deliverables supplied to the client for the purposes for which they were commissioned, including use on websites, property listings, presentations, marketing materials and social media.This perpetual licence applies to final downloadable deliverables supplied to the client. It does not mean that hosted 3D virtual spaces will remain hosted indefinitely. Hosted content remains subject to the hosting arrangements agreed for the relevant project.Matterport and other third-party technology providers retain their respective rights in their platforms, software, applications and technology. Matterport's current terms, for example, expressly retain Matterport's intellectual-property rights in its application and technology. MatterportThe client retains ownership of any materials, branding, information or other intellectual property supplied by the client to us for use in connection with a project.Unless otherwise agreed in writing, the client may not claim ownership of, sell, license or separately commercially exploit our underlying intellectual property, working materials, processes or technology beyond the licence granted to the final deliverables.
10. Portfolio and Marketing Use
Client projects will not be used by 3D Virtual Spaces Ireland Limited in our portfolio, website, social media, advertising or other marketing materials without the client's prior permission.Any permission granted for such use will not affect the client's rights to use the deliverables in accordance with these terms.
11. Liability
We will provide our services with reasonable care and skill.Where the client is acting in the course of a business, trade or profession, our total aggregate liability arising out of or in connection with a particular project, whether in contract, tort (including negligence) or otherwise, will, to the fullest extent permitted by law, be limited to the total fees paid or payable to us for that project.To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, losses arising from circumstances outside our reasonable control, or losses resulting from the client's failure to comply with its responsibilities under these terms.The above limitation of liability does not apply where the client is acting as a consumer to the extent that such a limitation would be prohibited or restricted by applicable consumer law.Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited or affects statutory rights or remedies that cannot lawfully be restricted.
12. Privacy & GDPR
3D Virtual Spaces Ireland Limited is the data controller for personal information we collect and process in connection with our website and services.When you contact us, make an enquiry, request a quotation or become a client, we may collect personal information including your name, email address, telephone number, company or organisation, project information and correspondence with us.We use this information to:respond to enquiries and requests;prepare quotations, orders and booking confirmations;provide and administer our services;communicate with clients in relation to projects;maintain appropriate business, contractual and accounting records;operate and improve our website and services; andcomply with applicable legal and regulatory obligations.Depending on the circumstances, our legal basis for processing personal information may include taking steps at your request before entering into a contract, performing a contract, pursuing our legitimate business interests, complying with a legal obligation or obtaining your consent where consent is required.We do not sell your personal information.
13. Service Providers and Data Transfers
We use third-party technology and service providers to operate our website and provide our services.Our website is built and hosted using Webflow, and information submitted through website forms may be processed through Webflow and sent to our company email.We use Matterport technology and services to create, process, host and display interactive 3D virtual spaces.Some service providers may process information outside Ireland or the European Economic Area. Where applicable, appropriate safeguards will be used in accordance with applicable data protection law.
14. Data Retention and Your Rights
We use third-party technology and service providers to operate our website and provide our services.Our website is built and hosted using Webflow. Information submitted through website forms may be processed through Webflow and transmitted to our company email account so that we can respond to enquiries.We use Matterport technology and services to create, process, host and display interactive 3D virtual spaces.We use Google Analytics, subject to the visitor's consent, to help us understand how visitors interact with our website and to improve the website and our services.We use Consent Pro to manage visitors' choices regarding cookies and similar tracking technologies. Consent Pro records and applies the consent preferences selected by visitors through our cookie consent interface.Some of our service providers may process information outside Ireland or the European Economic Area. Where applicable, we will rely on appropriate safeguards in accordance with applicable data protection law.
15. Cookies and Similar Technologies
Our website uses cookies, local browser storage and similar technologies for website functionality, security, embedded content and, where you consent, website analytics.
Essential Technologies
Certain technologies are necessary for the operation, security and functionality of our website and embedded services. These may operate without consent where they are strictly necessary for the service being provided.This includes technologies associated with the operation and security of embedded Matterport content and our cookie consent system.
Analytics
We use Google Analytics to help us understand how visitors use our website, including information about website visits and interactions, so that we can measure performance and improve the website and our services.Analytics technologies are treated as non-essential and are only enabled where the visitor has provided the required consent through our cookie consent mechanism.
Consent Pro
We use Consent Pro to manage cookie and tracking preferences on our website.When you first visit our website, you can accept non-essential technologies, reject them or manage your individual preferences. Essential technologies remain active where they are necessary for website functionality or security.Your consent preferences are stored so that the website can remember the choices you have made.You can change or withdraw your consent preferences at any time using the cookie preferences controls available on our website.
Matterport
Our website contains embedded Matterport 3D virtual spaces. Matterport and associated service providers may use cookies, local browser storage or similar technologies to provide the functionality and security of this embedded content.Some security-related technologies associated with Matterport content may be considered essential to the operation and protection of the embedded service.
Further Information
The specific cookies and technologies detected on our website, their purposes and their categories can be viewed through the cookie preferences interface provided on our website.We may update the technologies used on our website from time to time. Our consent management system may also be updated to reflect changes in the cookies and tracking technologies detected on the website.
16. Changes to These Terms
We may update these Terms & Privacy Policy to reflect changes to our services, business practices, technology or legal obligations.The latest version will be published on our website with an updated revision date.Changes will not automatically alter the terms applicable to an order already agreed before the revised terms took effect, unless otherwise agreed or permitted by law.
17. Governing Law
These terms are governed by the laws of Ireland and subject to the jurisdiction of the Irish courts, subject to any mandatory rights that apply under applicable law.
18. Contact Us
For questions about these terms or how we handle personal information, please contact:
3D Virtual Spaces Ireland Limited
Registered in Ireland
Company Registration No. 822382
Registered Office:
Email: info@3dvirtualspaces.ie
Website: www.3dvirtualspaces.ie